Bonus terms

1. General Bonus Terms & Conditions

 

1.1.  Each promotion has its own terms and conditions published within its description on the Promotions page on the CrazePlay Casino website.

 

1.2.  By taking part in any of CrazePlay Casino promotions and agreeing to receive bonuses offered by CrazePlay Casino, the player automatically consents to comply with the terms and conditions of that particular promotion/bonus as well as the general terms and conditions for bonuses and promotions listed below.

 

1.3.  In case a player intends to participate in a promotion or to receive some bonus offered by CrazePlay Casino, but does not properly understand how the promotion/bonus works, he or she is welcome to address CrazePlay Casino Customer support  via e-mail or live chat for clarification.

 

1.4.  In case of any controversy, the decision taken by CrazePlay Casino administration is ultimate.

 

1.5.  CrazePlay Casino keeps the right to add, remove or alter any of the promotional/bonus details or terms. If any changes are made, the date of the last update will be noted at the bottom of the respective terms and conditions.   

 

1.6.  It is the responsibility of the player to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a particular promotion or bonus, CrazePlay Casino will send an announcement letter via e-mail to all players. 

 

1.7.  If there are any differences between the English version and the other language versions of any terms and conditions published on CrazePlay Casino website, the English version will always have priority.

 

1.8.  Each promotional offer provides only one bonus per player, account, address, computer and IP address. CrazePlay Casino keeps the right to suspend or close any account suspected of being a duplicate with confiscation of all funds remaining in this account. You can claim only one bonus at a time. Deposit-related bonuses are not stacked.

 

 

1.9.  When the player takes part in a promotion, both deposited funds and bonus funds become the “bonus balance”. Their withdrawal becomes available only after wagering requirements are fulfilled.

 

1.10.  If the player has decided not to participate in a promotion (s)he has already opted in, there is still an opportunity to cancel the participation. Therefore, the player must contact CrazePlay Casino Customer support  and request cancellation of the bonus before placing any bets.

1.11.  Unless otherwise noted, €/$ 20 or NZD/CAD 20 or NOK200 (or the equivalent in any other currency) is the minimum amount of deposit that needs to be made in order to participate in any promotion or receive any bonus.

 

1.12.  Unless otherwise noted, 40х (forty times) applied to both bonus and deposit is a default wagering requirement coefficient for all deposit/reload bonuses/welcome offer, free spins, and no deposit free spins.

 

1.13.  Unless otherwise noted, before the wagering requirements of any match/reload bonus are completed, bonus balance must be wagered in a following way: 40x (forty times) the deposit + 40x times (forty times) the bonus. The bonus amount is not cashable until converted into real-cash funds (by wagering).        

 

1.14.  If a player attempts to withdraw funds from “bonus balance” before wagering requirements for the bonus have been fulfilled, the entire bonus balance (including the deposit, bonus money and any winnings derived from the bonus balance) will be confiscated.

 

1.15.  When the player starts playing after getting bonus money, the funds to be used first are the cash funds. Bonus money balance will be used thereafter.

 

1.16.  In case the player runs out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, his or her account will be cleared from any remaining wagering requirements.

 

1.17.  After wagering requirements are met, the deposit funds, bonus money and all the winnings gained therethrough will become withdrawable real-cash money in the player’s account up to a maximum winning cap of 10x the deposit amount applicable to deposit below or equal to €50. If player deposits more than €50, the maximum winning cap increases to €5000 or currency equivalent per match/reload/welcome bonus including the welcome offers. Any winnings made with such promotions/bonuses and later winnings resulting from the bonus gains that exceeds the maximum winning cap, shall be considered as nil and void. Only the maximum winnings of €5000 can be withdrawn by the player subject to the terms specified in Bonus Terms.

 

1.18. Free Spins

For free spins credited with a deposit, a maximum winning withdraw cap of €100 or currency equivalent applies. Winnings will be transferred to the customer’s cash account after wagering of 40x the winning amount generated from the spins is complete.

 

1.19. Free Spins no deposit required

For free spins credited with the need of a deposit, a maximum winning withdraw cap of €25 or currency equivalent applies. Winnings will be transferred to the customer’s cash account after wagering of 40x the winning amount generated from the spins is complete. To be able to cash out winnings from free spins, player needs to deposit a minimum of €20 and wager them once (1x).

 (unless otherwise noted in the promotion’s terms).

 

1.20. Cashback

· A “cashback bonus” is a type of bonus which is not triggered or linked to a specific deposit and is given manually by a member of Crazeplay’s team

· A cashback bonus is most often granted as a percentage of deposits/losses incurred, back into the player’s account

·  Cashback bonuses can be credited as a goodwill gesture to selected groups of players or individuals as loyalty compensation

·  Unless otherwise stated, cashback bonuses have a wagering requirement of forty times (40x).

·   In order for the player to be eligible to receive the cashback bonuses, the account’s balance must be under 1€ or equivalent in another currency

· Crazeplay reserves the right to change or cancel any cashback program at any time, without prior notice, for any reason deemed necessary.

 

1.21. Instant Bonuses

From time to time,  support agents might consider awarding an instant match bonus, deposit bonus spins, free spins, free bonus money or free cash as an act of goodwill on a case by case scenario. In such cases and independently on the type or amount of bonus given, the maximum win resulting from that bonus cannot exceed 4 times the value of the original released bonus amount.

 

1.22.  Players can apply for reload bonuses only if they have no pending withdrawal.

 

1.23.  There is a minimum amount of money won with the help of any match bonus of 100% or higher that can be withdrawn. This amount equals the sum of deposit amount and bonus amount. For example, if a player deposits €20, the bonus amount (100%) is also €20. Therefore, the minimum cashable amount is €40 (under the condition of wagering requirements fulfilled).         

 

1.24.  Welcome Offers

The main bonus/promotions offered on the website are the following:

a) Welcome Package

A welcome bonus is available for new players who are registering a Crazeplay account. Players who make a very first deposit become eligible for this bonus.

·    Welcome bonus is offered on the first 3 deposits ever made by players and is split into 3 deposit bonus:

o The first welcome bonus is a match bonus of 100% up to 100€/100$/1000Kr + 25 Spins on Starburst

o The second welcome bonus is a match bonus of 50% up to 100€ + 25 Spins on Twin Spin or Immortal Romance if you are in Canada.

o The third welcome bonus is a match bonus of 25% up to 300€ + 100 Spins on Northern Sky. 

 Welcome package also includes Free spins offered with the 3 first deposits made by players. They are split as followed:

o Welcome Free Spins part 1: 25  Free Spins are immediately credited on your 1st deposit and on claiming the welcome bonus.

o Welcome Free Spins part 2: 25 Free Spins are immediately credited on your second deposit

o Welcome Free Spins part 3: 100 Free Spins are immediately credited on your third deposit at 20 spins a day for 5 days.

 

1.25.  CrazePlay Casino bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. Players’ activity is constantly monitored with suspicious betting patterns instantly detected. CrazePlay Casino keeps the right to take any kind of protective measures such as closure, suspension, locking of a suspected account as well as refunding the initial deposit and/or voiding any pending gaming activity. CrazePlay Casino administration also reserves the right to disable at its own discretion and for an indefinite period the suspected account’s ability to participate in promotions.      

 

1.26.  Any active bonus puts the entire player’s account balance under the regulation of bonus terms and conditions.

 

1.27.  CrazePlay Casino keeps the right to ban a player from participating in promotions at its own discretion at any time.

 

1.28.  Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €10, €10 will count towards completion of the wagering.

Below are the games’ bonus wagering contribution rates:

- Slot games: 100%

- All other games: 0%

 

1.29.  Slot games Scrooge, Blood Suckers 1 & 2, Dead or Alive 1 & 2, Devil's Delight, Egyptian Heroes, Flowers, Jack Hammer 2, Super Nudge & Jackpot 6000, Lucky 8 Line, Mega Joker, Pyramid: Quest for Immortality, Robin Hood: Shifting Riches, Secrets of Atlantis, Simsalabim, Zombies, Extra Chilli,  Gold Train, Castle Builder II, Fruit/sweet Bonanza, Break the Bank agaian & Respin, Bell of Fortune, Golden Ticket, Devils Delight, EggOmatic, Mona Lisa Jewels, Aztec Treasures/Palace, Cops n Robbers, Black Widow, Gift Shop, Neon Reels, Pinocchio, Sugarpop, Diamond Wild, The Olympic Slots, Super Fast Hot Hot, 3 Kingdoms: Battle of Red Cliffs, Turn it Up, Turn your Fortune, Double Bonus Slots, Thunder Struck 2, European Roulette, Speed Cash, Gemix, Fat Rabbit, Tower Quest, The Best Witch, The True Sheriff, Robin Hood, WhoSpunIt, The Wish Master, Absolute Super Reels, Basic Instinct, Lucky Clover, Lucky, Beautiful Bones, Leprechaun,  Gun Slinger, Rambo, Super Multitimes Progressive, Ultimate Super Reels, Cosmic Fortune, Jokerizer, Dark Joker Rizes, Gold Factory, Super Lucky Frog, Dr. Jekyll and Mr. Hyde, Bewitched, Super Lucky Reels, Kobushi, Beautiful Bones, Pearls of India, Stardust, Beach, Legend of the Nile, Three Musketeers, Lucky Dragons, Reactoonz, Moon Princess, Jammin Jars, Wild Swarm, Jumbo Joker, Golden Goal, Victorious, Eye of the Kraken, It Came From Venus, Jackpot Rango, Mystery Joker 6000, 2 Million B.C., and all Big Time & Push  Gaming slots are excluded from all bonus promotions. If a player plays these games while wagering a bonus, the bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus. Playing bonus funds on such games is prohibited and could lead to all winnings from that promotion being confiscated.

 

1.30.  Slot games: Jack and the Beanstalk, Gonzo's Quest, Jungle Spirit: Call of the Wild, Immortal Romance, The Love Guru, Big Bad Wolf, Crime Scene, Demolition Squad, Greedy Goblins, Jack Hammer, King of Slots, Mythic Maiden, Queen Of Atlantis, Reel Rush, Secret Code, Secret of the Stones, Steam Tower, Book of Dead, The Angler, Victorious, Wild Turkey contribute 50% of a stake towards completing the wagering.

 

1.31.  All bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all surer bets (for example betting on red and black numbers at the same time in Roulette games) do not contribute towards fulfilling the wagering requirements.

 

1.32. Although the wagering rules listed above are CrazePlay Casino default wagering settings, player’s participation in certain promotions activates special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Please, carefully read terms of particular promotions published in the Promotions section. Any promotion with an irregular wagering mode will have an accurate description of this 

mode in its terms and conditions.

 

1.33. Bonus money offered in standard bonuses and any other bonuses, in whose terms it is not stated otherwise, is not cashable. After wagering is completed, players will be able to withdraw only the real winnings and the money from their real-money balance, while bonus amount will void.   

 

1.34. In case a player failed to claim a match bonus (a bonus on top of deposit) in their member area ("Deposit" tab) due to any reason, or forgot to do so, but yet intends to play with the bonus, they must come to Customer support  Live Chat prior to placing any bets and ask to adjust their balance.

1.35 In our sole discretion we reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If after an audit, it transpires that you participated, or attempted to participate, in game strategies that we discern to be (i) promotional abuse; and/or (ii) irregular casino playing; we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your assositation with our website and/or block your account. In such critical circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts. 

2. Bonus play-through requirements

 

2.1.  Bonus money is a free money intended to help players win more via play-through, but not to be withdrawn once received. In order to prevent players from withdrawing their bonus funds instantly, CrazePlay Casino (as well as other casinos) requires so-called “wagering” of the bonus money. Wagering coefficient indicates the number of times the player needs to place the amount of bonus, deposit or both in bets in order to make it possible to withdraw the bonus amount and all the winnings gained from playing with the bonus. For example, 40x (d+b) wager of a 100% bonus with €50 deposit requires (€50 (deposit) + €50 (100% bonus)) x 40(wager coefficient) = €4000 (to be placed in bets) before withdrawal of the bonus-related money is possible. 

 

2.2.  While a bonus is active/rollover requirements have not been met yet, a maximum bet per hand/spin of 4.00€ or equivalent in another currency applies. Should you place bets over 4.00€ while a bonus is active/rollover requirements have not been met, we reserve the right to void the bonus and any winnings derived from the bonus. Match Bonus offers are not applicable whilst a pending withdrawal is being processed. 

 

2.3.  Different games and game types contribute towards fulfilling wagering requirements to different extents. For more information regarding this matter see sections 1.26-1.29 of the current Terms for Bonuses and consider each particular promotion’s terms. Also, you can always address our Customer support  in order to check on the requirements for any specific bonus.  

 

2.4.  Please, be advised that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all surer bets (for example betting on red and black numbers at the same time in Roulette games) do not contribute towards fulfilling the wagering requirements.

 

2.5.  Participation in a promotion requires confirmation. It can be done either by clicking on a link in the promotional e-mail or by contacting the Customer support  via e-mail or live-chat. Players are free to opt out of receiving promotional newsletter at any time.

 

2.6.  Bonus terms and conditions affect the entire player’s account including the funds pending to be withdrawn.

 

2.7.  Bonus is in effect until bonus wagering requirements are fulfilled or all bonus money is wasted (check 1.16.).

 

2.8. Delayed winnings, from "free spin rounds" or "bonus" features triggered with both bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered is not permitted. If this practice is detected, all winnings will be confiscated. Increasing the balance and then changing your gaming pattern significantly (bet, game type, bet structure etc) to complete any wagering requirements of a bonus.

 

3. Loyalty Points and Craze Coins

 

3.1.  Loyalty Points and Craze Coins are complementary units accumulated by users’ as they play all kinds of games at CrazePlay Casino.  Loyalty Points give you the chance to advance in our 5 level gamification programme. On the other hand, Craze Coins can be exchanged for bonus money and Free Spins in our Craze Shop.

 

3.2.  The quantity of Loyalty Points and Craze Coins ever earned by the player (no matter whether spent afterwards or not) determines the player’s level within the gamified loyalty program. You will need 2000 Loyalty Points to reach the second level of the loyalty program and to get your first compensatory bonus.

 

3.3.  Loyalty Points and Craze Coins acquisition coefficient equals 1 for Euro and 1 for New Zealand or Canadian Dollar; it equals 10 for Norwegian Krona. It is applied to money spent on cash bets, i.e. the player will get 100 Loyalty Points and Craze Coins from each €/$ 20 or NZD/CA 20 or NOK 200 deposited and placed in bets. Note that the amount of bets made per a certain deposit before the deposit is wasted will most likely be larger than this very deposit. Therefore, the amount of bets placed neither equals lost money nor deposited money.   

 

3.4.  Loyalty Points and Craze Coins acquisition coefficient stays the same, regardless of titles, types or providers of the games a player might choose to play.

 

3.5.  The only possible way of increasing Loyalty Points and Craze Coins acquisition is by cash wagering. 

 

3.6.  Bets that are fulfilling any wagering requirements do not count towards Loyalty Points and Craze Coins acquisition.

 

3.7.  Free Spins do not work towards Loyalty Points and Craze Coins acquisition.

 

3.8.  The players can exchange their Craze Coins into bonus money and Free Spins at the Craze Shop.  

 

4. Craze Shop             

 

4.1. Craze Shop is a section of CrazePlay Casino website, where players can exchange their accumulated Craze Coins (CC) for bonus money or Free Spins. Craze Coins are CrazePlay Casino currency that players earn for every cash bet they place. To learn Craze Coins, kindly read section 17 of the current Terms and Conditions.

 

4.2. In order to access Craze Shop, log in and click on a green circle with a yellow lightning arrow located to the left of your name in the upper right part of the website window.    

 

4.3. The prices at Craze Shop are fixed and listed within the current Bonus Terms as well as on the Craze Shop page.

 

4.4.  If a player buys bonus money with Craze Coins, the money will be credited to the player’s bonus balance directly at once after the deal. Players can only exchange their Loyalty Points and Craze Coins for certain amounts of bonus money. 

 

4.5. Bonus money purchased with Craze Coins is a subject for two restrictions: wagering requirement and cashout limitation. Available amounts of purchasable bonus money and the respective wager and max. cashout are shown in the table below:

Bonus money amount

Max. cashout

Wagering requirement

$/€ 10 /NZD/CAD 10 / 100 NOK $/€ 30 /NZD/CAD 30 / 300 NOK 40x

$/€ 20 /NZD/CAD 20 / 200 NOK

$/€ 60 /NZD/CAD 60 / 600 NOK

40x

$/€ 30 /NZD/CAD 30 / 300 NOK

$/€ 100 /NZD/CAD 100 / 1000 NOK

40x

$/€ 40 /NZD/CAD 0 / 400 NOK

$/€ 200 /NZD/CA 200 /2000 NOK

40x

$/€ 50 /NZD/CAD 500 / 500 NOK

$/€ 250 /NZD/CA 250/ 2500 NO

40x

$/€ 100 /NZD/CAD 100 / 1000 NOK

$/€ 300 /NZD/CA 300/ 3000 NOK

40x

 

4.6. Paragraph 1.22 of the Bonus Terms applies to the purchased bonus money as well as to any other bonus: any active bonus puts the entire player’s account balance under the regulation of bonus terms and conditions. No withdrawals are possible before player finishes the wagering either by successful completion or by running out of funds.

 

4.7. If a player buys Free Spins with Craze Coins, the Free Spins for the chosen game (player selects one among several offered games) will become available in the very game at once after the deal. Players can only exchange their Loyalty Points and Craze Coins for certain amounts of Free Spins. 

 

4.8. Winnings deriving from the Free Spins purchased with Craze Coins have cashout limitations. Available amounts of purchasable Free Spins and the respective max. cashout ratios are shown in the table below:

Number of Free Spins       

Max. cashout

Wagering on Spins Winnings

10

$/€ 50 /NZD/CAD 50 / 500 NOK

   40x

15

$/€ 50 /NZD/CAD 50 / 500 NOK

  40x

20

$/€ 50 /NZD/CAD 50 / 500 NOK

  40x

25

$/€ 50 /NZD/CAD 50 / 500 NOK

  40x

40

$/€ 100 /NZD/CAD 100 / 1000 NOK

  40x

4.9. Bonus money and Free Spins bought at Craze Shop are credited instantly after they are purchased. However, the longest delay to be considered normal before purchased item is delivered to the player is 6 hours.  

 

4.10. The amount of player's disposable Craze Coins is indicated within the Craze Shop window (balance indicator at the top), while the number shown at the top of the website's main screen indicates the amount of Loyalty Points and Craze Coins ever earned by the player, regardless of how many of them were later spent.

 

4.11. If a player accesses the Craze Shop via the desktop version of CrazePlay Casino website, the purchased Free Spins will be credited to a desktop game, and if via mobile version – to a mobile game, respectively. The player cannot use the Free Spins obtained via mobile version on a desktop version of the website and vice versa.

 

5. Games

 

5.1. The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.

 

5.2. The following territories are restricted for Play n'Go games: Afghanistan, Alderney, America Samoa, Angola, Australia, Belgium, Bosnia and Herzegovina, Cambodia, Croatia, Czech Republic, Democratic People ́s Republic of Korea (DPRK), Denmark, Dutch Carribean including Curacao and Aruba, Ethiopia, Hungary, Iraq, Islamic republic of Iran, Italy, Lao ́s People's Democratic Republic, Latvia, Lithuania, Romania, Singapore, Sweden, Syrian Arab Republic, Uganda, United Kingdom, USA, Vanatu, Yemen.

 

5.3. In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine

 

5.4. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, Break the Bank agaian & Respin, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden."

 

5.5 The Website reserves the right to update Bonus Terms and Conditions at any time.