Top Questions

1. How do I register an account?

Easy, click on the signup button located on the side menu in the homepage, start filling your details and in no time you will receive an email asking you to activate your account.

Click the activation link in the email and head to the deposit page.

2. How do I make a deposit?

As soon as you login you will see a pop-up with various options, click on the first button named “Deposit & Play”, another popup will open listing all the payments methods available at Craze Play.

Simply select your preferred one and follow the steps.

3. How can I claim a bonus?

As soon as you register an account at Craze Play you will be credited with 3 welcome bonuses. Make sure to claim them when you do your first 3 deposits.

Furthermore, every cash bet you make will automatically give you loyalty points and craze coins. Loyalty points determine your level in our adventure map, each level contains 5 chests containing different bonuses and free gifts which will be unlocked as you earn more loyalty points.

Craze Coins on the other hand is our currency, the more cash bets you do, the more Craze Coins you earn. Craze Coins can be used in Craze Shop to purchase free spins, free bonus, or merchandise.

4. What is wagering?

Wagering is the number of times you need to play your bonus to be able to convert it into cash and withdraw.

At Craze Play, bonus wagering is 40x, for example if the bonus received is 100 euros, and the wager is 40x, then you will need to wager: 100 euros × 40 = 4,000 euros to complete wagering and be able to withdraw your winnings.

5. I requested a withdrawal, how long will it take to be processed?

It usually takes less than 48 hr for you to receive your withdrawal if you already uploaded your verification documents.

All Questions

account

How Do I Create An Account?

Easy, click on the signup button located on the side menu in the homepage, start filling your details and in no time you will receive an email asking you to activate your account. Click the activation link in the email and head to the deposit page.

I forgot my password and can’t log-in, what shall I do?

In the log-in page, you will see a forgotten password link located just below the log-in button. Click on the link, insert the email address associated with your account and hit submit. Check your email, follow the instructions to change your password. If for some reason you don’t receive our password reset email contact one of our support agents for help.

I didn’t receive the activation email, what shall I do?

Start by checking your spam or junk folder. If by mistake the activation email ended there, add crazeplay to your safe senders' list so that this doesn’t happen again.
If you still can’t find the activation email, contact one of our support agents here and they will help you activate your account.

Why do I need to verify my account?

Verification is extremely important as it determines whether you are really who you declare to be and that you are indeed over 18 years of age. Verifying your account helps you withdraw your wins faster. You are advised to send us your documents to complete verification for which we would need: 

  • A copy of a valid ID (ID, passport or driving licence)
  • A recent bill that contains your current address and full name
  • The authorization form filled up and signed

+ IF you are using a credit card to deposit:

  • A copy (back and front) of the credit cards you used to deposit on your account (you can cover the details as 4444 **** **** 5555 and the 3 digit code at the back of your card known as CVV)
  • A bank statement showing your IBAN, SWIFT/BIC code and your full name

+ IF you are using Skrill or Neteller to deposit

  • A screenshot of your Skrill or Neteller account showing your Skrill/Neteller details (email address) and full name.

Can i close my account?

Yes, just be aware that you can temporarily suspend your account, simply go to your account details, click on limits tab, and from there set your exclusion period. If you wish to close your account permanently, contact one of our support agents who will be able to fulfill your request.

I want to receive offers and news but I never get any emails, what shall I do?

Log-in, click on your avatar picture. Click on the personal information tab and make sure to check the email/SMS boxes, save changes.

Can I play from my Country?

Craze Play cannot accept players from the United States of America, Us Minor Outlying Islands, US Virgin Islands, Czech Republic, Afghanistan, Albania, Anguilla, Angola, British Virgin Islands, Denmark, Hong Kong, Israel, Iran, Iraq, Indonesia, Cambodia, Kuwait, Laos, Malta, Myanmar, Namibia, Pakistan, Papua New Guinea, Poland, Philippines, Spain, Sudan, Taiwan, Syria, South Korea, North Korea, Venezuela, United Kingdom, and Sweden cannot open an account with us. You are responsible to abide by your Country’s online gambling laws to make sure you can play at Craze Play.

games

Sometimes games are slow, how can I fix this?

This may be caused by a number of reasons. Make sure to update your browser and check your internet speed.

I lost connection during a playing session, what now?

Nothing to worry about, when this happens the unfinished round you were playing will end in the system part and the winnings will be added as usual - even if you did not see the spin or the bonus game.  Make sure that your internet connection is on and simply launch the game again to continue where you left.

I can’t open a particular game. What shall I do?

This might be caused by your browser. We suggest to completely shut down your browser and start the game again. If you still experience issues contact one of our support agents who will investigate the issue in more detail. As a rule of thumb, we always recommend google chrome for optimal session experience.

banking

How do I make a deposit?

As soon as you login you will see a pop-up with various options, click on the first button named “Deposit & Play”, another popup will open listing all the payments methods available at Craze Play. Simply select your preferred one and follow the steps.

Which currencies does CrazePlay accept?

CrazePlay accepts payments in USD, EURO, NOK, CAD

Which payment methods are available?

We have all the major payment methods to choose from, click here to see all the related information

My deposit failed, how can I fix this?

To start with, make sure you are entering the correct details, double check your account number and security 3 digit code on your card. Double check that the payment method you are trying to use is accepted by Craze Play. 

Check with your bank if you have any limitations or blocks on international transactions and make sure that you can enough balance available. 

If the problem persists, contact our support team who will suggest other accepted payment options available in your Country.

I made a deposit but still can’t see the funds in my account, why is that?

Make sure you can see the transaction in your card/payment method balance. All the payment options accepted by Craze Play are instant expect wire transfers which might take up to 3 days to be processed. If the problem persists contact our support agents who will further investigate the issue.

How long will it take to start playing after I deposit?

No time at all, our payment methods except for wire transfers are instant. The latter, might take up to 3 days to be processed. For more information about our payment options click here.

I requested a withdrawal, how long will it take to be processed?

It usually takes less than 48 hrs for you to receive your withdrawal if you already uploaded your verification documents.

Are there any daily, weekly, monthly withdrawal limits?

Yes there are, please refer to the terms and conditions here.

My withdrawal has been rejected, why?

This may be due to several reasons. Usually,  this happens because one of the following reasons: 

  • Your account is not verified yet, this happens because you didn’t send us verification documents. Make sure to verify your account as soon as you register.
  • You have placed bets higher than $4 while playing with a bonus, please check bonus play rules here.
  • You breached our terms and conditions, view them here.

bonus

How can I claim a bonus?

As soon as you register an account at Craze Play you will be credited with 3 welcome bonuses. Make sure to claim them when you do your first 3 deposits.

Furthermore, every cash bet you make will automatically give you loyalty points and craze coins. Loyalty points determine your level in our adventure map, each level contains 5 chests containing different bonuses and free gifts which will be unlocked as you earn more loyalty points.

Craze Coins on the other hand is our currency, the more cash bets you do, the more Craze Coins you earn. Craze Coins can be used in Craze Shop to purchase free spins, free bonus, or merchandise.

I never get any emails from Craze Play, why is that?

That’s because you didn’t subscribe to our newsletter when you first registered. This means you will not be eligible to receive our fantastic weekly offers. If you wish to subscribe to email newsletters and sms, head to your account, click on personal info tab and check the boxes next to email and sms then save.

What is wagering?

Wagering is the number of times you need to play your bonus to be able to convert it into cash and withdraw. At Craze Play, bonus wagering is 40x, for example if the bonus received is 100 euros, and the wager is 40x, then you will need to wager: 100 euros × 40 = 4,000 euros to complete wagering and be able to withdraw your winnings.

Where can I check my wagering progress?

Log in to your account, on the left hand side of the homepage you will see a graph icon, click it and you will immediately see your wagering progress.

Useful Information

Live Chat

Available 24/7

Usual response time is 30s

Email Message

support@hd.crazeplay.com

Usual response time is 30 to 60 mins